Privacy policy

This policy covers The Insurance Collective NZ Ltd (FSP1005309), an insurance brokerage based in Hastings. It explains how we handle personal information under the Privacy Act 2020, both through this website and when we look after your insurance.

We collect only the information we need to provide the service you've asked for, use it only for that purpose unless you've agreed otherwise, and keep it secure. That can include:

• Contact details you give us through our contact, quote or report forms: your name, email address, phone number, business name and your message.
• Building detailsyou enter into our rebuild estimator, such as building type, size, region and the type of damage. These describe a building, not a person, and on their own they don't identify you.
• Insurance information when you become a client: details about you, your business, your property and assets, your claims history and anything else an insurer needs to offer or manage cover.
• Website usage information such as the pages you visit and how you use our tools, collected through Google Analytics. This doesn't include your name or contact details.
• Enquiries from our Facebook and Instagram ads. If you fill in one of our forms on Facebook or Instagram, Meta passes us what you entered, such as your name, contact details, business name and your answers, so we can get back to you.

• To reply to your enquiry or send you the report you asked for.
• To arrange, review and manage your insurance, and to help you with claims.
• To follow up about your cover, but only if you've told us that's okay. You can change your mind at any time.
• To understand how our website and tools are used, so we can improve them.
• To meet our legal and regulatory obligations as a financial advice provider.

We never sell your information. We only share it where we need to:

• Insurers and underwriters, to get quotes, arrange cover and manage claims for you.
• Insurance Advisernet New Zealand, which holds the licence we operate under. Client records are stored in their systems, and they may review those records to check we're meeting our obligations. Insurance Advisernet has its own privacy statement, which covers how they handle it.
• Service providers that run parts of our business and website for us, such as website hosting, email delivery, form spam protection, analytics and secure record keeping. They can only use your information to provide their service to us.
• Anyone the law requires, such as a regulator.

Some of these providers store or process information outside New Zealand, including in Australia, Japan and the United States. When that happens we take reasonable steps to make sure it's protected to a standard comparable to New Zealand law.

When we arrange cover for you, we give you a Statement of Services that includes a Privacy Collection Notice. It sets out in more detail what we collect, why, and who we share it with when we place your insurance. Ask us for a copy at any time.

Your client records are held in Insurance Advisernet New Zealand's systems, which we access as advisers under their licence. We take reasonable steps to protect your information from loss, misuse and unauthorised access. We keep it only as long as we need it for the purposes above, or as long as the law requires, and then dispose of it securely.

Our website uses Google Analytics, which sets cookies to measure how the site is used, such as which pages are visited and which tools are popular. You can block or delete cookies in your browser settings, and the website will still work.

We also advertise on Google. Google Ads sets cookies that tell us when someone who clicked one of our ads goes on to get in touch, and that let us show our ads to people who have visited our site before. If you came to us from one of our ads, we also note that alongside your enquiry, so we know which ads are working. Google isn't sent your name or contact details.

We also use the Meta Pixel, a measurement tool from Meta Platforms (Facebook and Instagram). It sets cookies and tells Meta which pages of our site you visit and whether you tap our phone number. That shows us whether our ads lead to visits and calls, and lets us show our ads to people who have visited the site before. We never send Meta your name, email address, phone number or business name through it.

You can turn this off. Blocking cookies in your browser settings stops it, as does the ad preferences page in your own Facebook or Instagram account. The website works normally either way.

When you enquire through one of our Facebook or Instagram forms, we let Meta know how your enquiry progressed, for example that we spoke or that we provided a quote. We do this using Meta's own reference number for your enquiry, never your name or contact details. It helps Meta show our ads to people who are likely to find them useful.

If you ask for a report, we'll email it to you. We'll only send you anything else, such as follow ups or news, if you've agreed to it, and every marketing email has a way to unsubscribe.

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it if it's wrong. Contact our Privacy Officer, Ryan McBrearty, at info@insurancecollective.co.nz. We'll respond as quickly as we can, and within 20 working days at the latest.

If you're worried about how we've handled your information, please talk to us first and we'll do our best to put it right. If you're not satisfied, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

We may update this policy from time to time. The latest version will always be on this page. Last updated October 2026.